Claims Service - Insurance from Chartis

Sharon Walsh
Motor Claims Relationship Manager
Croydon

Claims Services
Meet your Claims Relationship Team

Sharon has worked for 21 years within the insurance industry specifically in the motor arena. Sharon has handled claims and managed teams both in personal lines and commercial motor including personal injury. For the last 5 years Sharon worked as a commercial motor relationship manager, two of those with Chartis UK, before moving into her current relationship manager role.

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Denise Walsh
Claims Business Development Manager
Birmingham

Claims Services
Meet your Claims Relationship Team

Denise has worked in the insurance industry in a variety of claims roles for almost 30 years and is ACII qualified. She joined Chartis UK in January 1994, handling claims from the ground up for different classes of business and carrying out external investigation work. For the past 9 years, Denise has worked out in the field as a claims investigator on casualty business covering the Midlands and South West areas. She was appointed Claims Business Development Manager for Corporate Accounts within the Birmingham & Bristol Branch Regional Areas in October 2008.

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Stuart Rose
Client & Broker Services Manager
Croydon

Claims Services
Meet your Claims Relationship Team

Stuart has 21 years of claims experience in the insurance environment. He joined Chartis UK 14 years ago handling Casualty claims and has held a number of Claims Management positions in the UK. Stuart has also worked in Continental Europe, the US and parts of Latin America with Chartis and also held the position of Country Claims Manager in Australia.

Stuart was appointed to his present role in June 2009.

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Jonathan Reed
Claims Account Relationship Manager (South)
Croydon

Claims Services
Meet your Claims Relationship Team

Jonathan has more than 20 years experience in the London insurance market, including 12 years as a Lloyd's broker. As a claims professional, he has since serviced property, energy, libel and slander, professional indemnity and crime portfolios. Joining Chartis UK in February 1997 as a senior claims adjuster for Financial Lines, he became Line Manager in 2003. He has been a Claims Account Relationship Manager (CARM) since Feb 2006. In this role he is a focal point for claims service, both here in the UK and around the world, for Major Accounts Practice clients.

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Fiona Miller
Claims Account Relationship Manager
Croydon

Claims Services
Meet your Claims Relationship Team

Fiona has 21 years experience in the industry, all at Chartis UK. Fiona first joined Chartis UK in 1989 working for Chartis Direct in the personal accident and travel department. Fiona moved across to Chartis in 1998 taking the role of a Senior Claims Adjuster within the Accident & Health Department and became the Line Manager in January 2007. Fiona joined the Claims Relationship Team in October 2008 assisting Major Accounts Practice clients. In September 2010 Fiona transferred to Chartis WorldSource as their representative in the UK. WorldSource meets the insurance needs of US based companies with international operations as well as foreign corporations doing business in the United States.

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Wendy Foley
Claims Account Relationship Manager-
Speciality Casualty
Manchester

Claims Services
Meet your Claims Relationship Team

Wendy also brings over 20 years experience in the industry, from her days back in her native Canada, as well as the US and the UK. She is AIIC qualified (the Canadian equivalent of ACII) and also holds a degree in Sociology from California State University. She first joined Chartis UK in 2000 as a Senior Claims Adjuster operating out of the Manchester office before being promoted to Assistant Vice President and taking up the position of Claims Account Relationship Manager for Major Account Practice.

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Graham Burgess
Claims Account Relationship Manager
Croydon

Claims Services
Meet your Claims Relationship Team

Graham has over 20 years experience handling Casualty claims for several insurers both in the London insurance market and regional offices. He joined Chartis UK in September 2003 as a Senior Claims Adjuster dealing with high value and complex Casualty claims before becoming the UK Claims Account Manager for Chartis WorldSource in May 2007 dealing with the claims service needs of US Multinational clients. He joined the Major Accounts Practice team as a Claims Account Relationship Manager in September 2010.

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Rick Battishill
Claims Business Development Manager
Croydon

Claims Services
Meet your Claims Relationship Team

Rick's insurance career spans over 30 years, 29 of them with Chartis UK. His invaluable cross-class knowledge is a product of his multiple roles over that period, including liability claims adjuster and investigator, claims manager for Bristol office, UK Liability claims manager, UK Motor claims manager and as Chartis UK's first claims business development manager for Corporate Accounts from 2004. Rick holds ACII qualifications and is highly regarded for his experience in all levels of claims handling, from the 'ground level' to the most high profile, high value litigation cases.

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Ian Allan
Claims Business Development Manager
Manchester

Claims Services
Meet your Claims Relationship Team

When he joined us at Chartis UK in May 2004, Ian had already accrued over 16 years' claims handling experience in other organisations. He started his career in Leeds as a casualty claims handler dealing with Employers Liability, General Liability and Property line claims. Most recently, Ian headed up the General Liability team for an international brokerage firm in their Leeds office, before taking up this Business Development role for our Corporate Accounts Practice.

Meet your
Claims Relationship Team

Introducing your Claims Account Relationship Team

We pride ourselves on the quality of our claims teams and their ability to deliver service that our clients expect and can rely upon.

Our Claims Account Relationship Team helps Chartis UK to stay close to our clients. The team facilitates action, provides advice and assistance to ensure that our clients receive the comprehensive claims service offered by Chartis. Their main roles and responsibilities are as follows:

Work with our claims teams across all lines and regions, including Chartis’s global network, to ensure consistency of service.
Act as a conduit between Chartis companies, clients and brokers.
Maintain open communication with clients and brokers throughout the year.
Develop and execute bespoke account claims strategy for major clients.
Provide claims focal point for clients and brokers.
Address and resolve claims servicing issues.

Beyond this, the Claims Relationship Team also takes a lead in implementing new Chartis-wide strategic claims service programmes. All are senior claims professionals with many years experience; simply among our most capable personnel. With no assigned claims caseload, they are free to focus on client service delivery and ensuring that this culture is continually instilled into Chartis UK's technical and day-to-day claims operations.

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